Title
Select Survey Software - Approval
History
To establish an effective line of communication, it was recommended that staff research an avenue to create smaller surveys in addition to the community wide survey.
The Recreation Department is currently utilizing software called “Select Survey,” which provides participant feedback. This system enables staff to determine resource allocation and ways to improve department services, programs and events.
In 2010 the Recreation Department researched on-line registration software with other municipalities and park districts, staff identified Select Survey software being used by Naperville Park District. The software provided a wide range of survey variables that can be adapted including statistical feedback, graphical capability & analysis. In addition there are many security features that can be utilized within the survey software. The Recreation Department is in the process of preparing to launch its first official survey toTurkey Trot participants.
After meeting with staff, it has been determined that it would be beneficial to work with the Recreation Department in a team effort to communicate with Village residents. The team would create a survey that would follow the Recreation Department’s format, making it consistent for recipients and therefore a successful survey.
The software allows for the design of custom surveys by creating a template to fully define the look of all surveys. It enables staff to create unlimited libraries of questions for re-use and offers an array of different questions, including open ended, matrix, constant sum, ranking, multiple answers, number, true/false and yes/no questions.
Reporting Features. The software offers a number of report features which include the ability to filter results based on date ranges, answers to questions, user attributes, scored surveys, graphical reporting, pie graph selection/display options, summary report of all responses and compare response counts between surveys. It can also create, save and email custom reports in PDF format with selected questions and graphs.
Security Features. Features include but are not limited to being able to limit respondents to specific IP address ranges, allow for single or multiple responses per user, require log in before completing survey and restricting log in to only authenticated users.
The Recreation Department is currently using the “Standard Hosting” option from Select Survey at a cost of $99.99 per month and includes the following:
• 1 admin user, 5 create level users
• Unlimited surveys, reports, exports, email lists, templates
• Unlimited page condition logic, piping logic, hidden field logic, text replacement tokens
• 5,000 responses per month
• 5,000 emails per month (max 500 per day)
• SelectSurvey.NET
• ActiveLogic Completion Workflow
• Email Support, Help desk, Knowledge base
• Database size up to 100MB ($30/mo additional for every 100MB over limit)
• Optional daily db backup FTP ($100/mo) or $20 per request.
If the Recreation Department Select Survey software is shared with the Clerk’s Office, the program would be upgraded to “Professional Hosting” at a cost of $199.99 per month and would include the following:
• 5 admin users, 50 create level users
• Unlimited surveys, reports, exports, email lists, templates
• Unlimited page condition logic, piping logic, hidden field logic, text replacement tokens
• 30,000 responses per month
• 30,000 emails per month (max 1000 per day)
• SelectSurvey.NET
• ActiveLogic Completion Workflow
• Email Support, Help desk, Knowledge base
• Database size up to 200MB ($30/mo additional for every 100MB over limit)
• Optional daily db backup FTP ($100/mo) or $20 per request.
On December 5, 2011, this item was reviewed and approved by theTechnology, Communication & Community Engagement Committee and referred to the Board for approval.
Financial Impact
There is a line item in the preliminary 2012 draft budget (account number 010-1100-413-3280) to cover survey expenses.
Recommended Action/Motion
I move to approve upgrading Select Survey to the “Professional Hosting” package at an additional cost of $199.99 per month not to exceed $2,399.88 for the term of the agreement.