Title
ICMA Performance Measurement
History
As part of the effort to launch an organization-wide performance management program for the village, a system will need to be developed to measure performance. Performance measurement is the regular measurement and analysis of the results, outcomes, and efficiency of services or programs. Performance measurement is a best practice recognized by public administration and finance professionals.
The International City/County Management Association Center for Performance Measurement (CPM) offers a comprehensive program to assist local governments in establishing a performance measurement system. The CPM provides local governments with tools to collect and report performance information, as well as to improve local services.
The benefits the village would receive from participating in the program include:
• In-person training
• Live, scheduled support sessions online
• Online data collection for 1000+ questions across 18 service areas
• Access to data and norms from other participants
• Annual Comparative Performance Measurement Data Report
• Monthly participants-only webinars
• Private website with instant access to program data from 2003 to the present plus the
easy download of data reports, effective practice case studies, and other resources from
2001 to present
• Case studies with best practices of high performing jurisdictions
The annual subscription fee for this program is $5,550 per year and a one-time fee of $4,000 for on-site training fee in the first year.
On April 1, 2013, this item was reviewed by the Technology, Communication & Community Engagement Committee, recommended for approval and referred to the Village Board of Trustees for consideration.
Financial Impact
Funds for this agreement are available in the general fund.
Recommended Action/Motion
I move to approve enrolling in the International City/County Management Association’s Center for Performance Measurement and receiving on-site training in an amount not to exceed $9,550.