Title
Recreation & Parks Refund Policy Amendment
History
The Recreation and Parks Department administers a refund policy for recreation programs and classes. Refunds for special events, trips and sports leagues utilize protocols which are specific to each.
The refund policy includes 12 guidelines as detailed below. Brief explanations are noted for each refund guideline.
1. All withdrawal requests must be made before the start of the second class and cannot be done online.
· Withdrawals before the start of class are fully refunded less a $5 administrative fee. After the first class, approved refunds are on a prorated basis.
· Online withdrawals are prohibited to permit staff to review and approve withdrawal requests.
2. No refund will be granted after the second meeting of the program or without written medical excuse prior to completion of the program.
· This ensures a participant does not participate in a reduced number of classes, then withdraws impacting the overall class viability and cost recovery.
3. All refunds, including online registration, must be made in person at the Sportsplex or Village Hall.
· Allows review of refund ensuring request adheres to stated rules in the refund policy.
4. A $5 administrative charge will be assessed per program for all refunds over $5 including refunds for medical reasons.
· Fee covers administrative fees including staff time.
· Staff seek approval to allow refunds for a documented medical excuse without assessing the $5 fee.
· Additionally, staff seek approval to levy one $5 fee per transaction instead of per person, per program.
5. Refunds will not be issued if the refund amount is $5 or less. Funds will be left on the customer’s account.
· Processing of a refund of less than $5 is not cost effective.
· The credit on the customer’s account can be used when and as needed for another program, membership or other Recreation & Parks offering.
6. Refunds will not be given on special events, workshops, or certa...
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