Title
Sungard HTE Software Annual Maintenance - Expenditure Approval
History
The MIS Division has included $70,195 in the FY 2009 budget for H.T.E. software maintenance and support. Maintenance includes software updates at least twice per year and 24 hour per day, 7 day per week technical support. HTE has expanded customer support to include fax-on-demand service and the use of the Internet to submit support problems and search the solutions database. If an issue cannot be resolved over the telephone, HTE offers remote dial-up capability, which enables an application specialist to communicate directly with our system to resolve issues quickly.
On January 26, 2009, this item was reviewed and approved by the Finance Committee and referred to the Board for approval.
Financial Impact
The amount for this expenditure is $69,180.80; which is $1,014 under the budget estimate.
Recommended Action/Motion
I move to approve the Sungard HTE maintenance expenditure in an amount not to exceed $69,180.80.