Title
Utility Bill Outsourcing - Approval
THIS BOARD ACTION HAS BEEN REJECTED ON 5/21/12 SEE FILE ID 2012-0278
History
In January, 2009 Request for Proposals were sent to eleven companies that perform the service of printing, inserting and mailing utility bills as well as placing an advertisement in the local newspaper. Five companies responded to the Request for Proposals and two companies were selected for the interview process.
During the interview process, staff determined that Infosend, Inc. was the most qualified company for the utility printing service. Infosend has over 200 clients; 90 of which are municipal clients. Village bills and electronic bills are currently being printed at Infosend’s state of the art, production site in Downers Grove, Illinois.
Infosend was awarded the contract for a period of three (3) years. The annual price for each printed utility bill for the three year period through March 2012 was $0.111, $0.115, and $0.117, respectively. Based on printing 137,000 utility bills per year, the annual cost equates to $15,207, $15,755, and $16,029. The annual price for each e-mailed utility bill for the next 3 years through March 2012 was $0.130, $0.134, and $0.138, respectively.
Infosend has proven to be an excellent vendor. The customer service is excellent; any time we have questions or need help, the staff at Infosend is ready to help. Work is done in a timely manner and if a situation occurs, the Village is advised immediately.
Currently we are implementing our new software system with Harris/Innoprise and much of staff time is devoted to learning and working in the new system. This is not the best time to be looking for a new vendor.
We approached Infosend for pricing for the next two (2) years. The annual price for each printed utility bill through March 2014 is $ 0.118 and $0.119. Based on printing 137,700 utility bills per year, the annual cost equates to $16,249 and 16,386 respectively.
The original contract ...
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