Title
HTE Software Annual Maintenance - Expenditure Approval
History
The MIS Division has included $65,045 in the FY 07-08 budget for H.T.E. software maintenance and support. Maintenance includes software updates at least twice per year and 24 hour per day, 7 day per week technical support. HTE has expanded customer support to include fax-on-demand service and the use of the Internet to submit support problems and search the solutions database. If an issue cannot be resolved over the telephone, HTE offers remote dial-up capability, which enables an application specialist to communicate directly with our AS/400 to resolve issues quickly.
Financial Impact
This expenditure is $275 under the budgeted amount.
Recommended Action/Motion
I move to recommend to the Board to approve the H.T.E. maintenance expenditure in an amount not to exceed $64,770.