Title
Performance Management Software Annual Subscription
History
Performance management is the regular measurement and analysis of the results, outcomes, and efficiency of services or programs. Measuring performance is a best practice recognized by public administration and finance professionals. As part of the Village’s continuing efforts and participation in the second year of the organization-wide performance management program, a system is required for collecting, measuring and reporting performance information, as well as improving local services. This also provides more direct control over setting priorities and allocating resources, while providing greater transparency and stronger accountability to the community that we serve.
In March, 2014, the International City/County Management Association (ICMA) partnered with the leading developer of performance analytics software, SAS® to launch an updated performance management and analytics software platform called ICMA Insights™. This platform is offered by ICMA's Center for Performance Analytics and brings together a customized product designed to meet the unique needs of municipalities and counties and the very latest technology used by Fortune 500s across the world.
This upgraded web-based performance management and analytics platform, allows our community to better collect, clean, report, benchmark, and analyze our data. The rollout of this new software will be supported by training and technical assistance to help our staff. The Village would benefit from participating in this program in the following ways:
--ICMA Insights greatly improves upon ICMA’s past efforts by simplifying the collection of data while still enabling users to compare their local measures with national data and statistics.
--Access to a custom reporting tool allows the Village to create customized reports and graphs.
--Online data collection for 900 key input, output and outcome measures across 13 service areas.
--Data can ...
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