Title
Community-Wide Survey
National Wide Survey
NRC
National Citizens Survey
History
On September 19, 2011, the Board of Trustees approved staff proceeding with making preparations to conduct a community-wide survey.
As was previously discussed, the survey will enable the village to actively seek the input of residents and businesses in the community. Information being sought includes but is not limited to the following areas: community quality, community design, recreation & wellness, civic engagement, environmental sustainability, community inclusiveness, public safety, and public trust. This is the proposed first phase of a community-wide survey effort. The second phase will utilize the findings of the Phase-I survey findings to further evaluate specific community attitudes or concerns across service lines.
Option 1:
During the preparation for this project, staff began researching what groups are used for this type of survey. Orland Park’s “sister government,” the City of Novi, Michigan, recommended the National Citizen Survey (NCS), as offered by the National Research Center of Boulder, Colorado. Novi staff stated that they chose to utilize the NCS as their survey tool given the national credibility of the instrument.
The NCS has been conducted in nearly 500 cities nationwide in nearly every state. The survey is specifically tailored to the needs of communities in gaining valid, statistically significant data pertaining to an array of public services and attitudes.
Orland Park staff have contacted a number of National Research Center (NRS) clients and received a consistently positive response. Other municipalities that have used NRS stated the company brings much credibility and was one of the most qualified agencies for studies of this type.
The NCS is the premier citizen survey instrument and was collaboratively developed between the International City and County Management Association (ICMA) and the National Research Center, Inc. (NRC).
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