Title
Approve Tyler Payments for merchant processing services - Tyler Contract Amendment
History
The implementation of Tyler software as the Village’s ERP provided an ideal time to review the Village’s merchant processing to process credit card payments. The Village currently has several merchant processing relationships, and best practice is to reduce the number of merchant accounts to achieve better transaction pricing and to simplify account reconciliation. However, not all merchant processors work with all systems, so the universe of available merchant processors is very small.
There is not a single merchant processor who works with all of the Village’s platforms. Staff and implementation consultants examined all available alternatives. These merchant solutions consist of an interface with various software systems (and sometimes a customer facing portal), and also a back end processor that actually moves funds to and from banking institutions. There were two solutions that provide both components. Other solutions provided just the back end bank transactions which does not meet our needs and were therefore not considered.
Paymentus - the Village’s current merchant processor has been difficult to deal with and they were non-responsive for several months during testing. Paymentus promised that they could integrate and process transactions to both Munis and Innoprise, but they were not able to provide basic information needed to test credit card transactions in Munis. Our Paymentus contract runs through May 2023.
Tyler Payments - This is a relatively new product that fully integrates with many Tyler products, including the Village’s cashiering solution for Munis (Tyler Cashiering) as well as the cashiering solution for the Police Department’s Brazos system (Incode Cashiering).
Cashiering phased implementation
As we approach our Go Live date with Munis, we have been reviewing our interim processing strategies. Interim processing describes the solutions...
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