Title
Operations Staffing Service Delivery Assessment
History
In anticipation of the upcoming 2019 budget and anticipated ERI impacts, it is necessary to evaluate any opportunities to recalibrate the organizational staffing and operational model of the Village. It is accepted as good management practice to periodically and independently review the organization, which often results in bringing forward a perspective of best practices in municipal operations.
Staff reached out to two firms, The Matrix Consulting Group, Ltd. and H.R Green, to provide an operational staffing and service delivery assessment. The scope of the analysis would require a consultant to report findings and develop recommendations for efficient allocation of staff in each individual department to minimize the Village’s costs to provide services, with attention to direct and overhead costs, core competencies, strengths and weaknesses, skills gaps, and continuous improvement.
The proposal received was reviewed based on the qualifications of the firm, methodology and responsiveness to requested deliverables, relevant experience and quality of references. It was important that the firm that staff approached had successful past performances working at the municipal level with similar size and scope. The Village also has previous positive experience working with both firms.
After reviewing the proposal, the firms were interviewed to go over specifics and ensure the scope of service fits the current needs. At the conclusion of the interviews, the Village Manager is recommending that Matrix Consulting Group in partnership with H.R. Green, be selected to provide the organizational staffing analysis services. The selected firms have demonstrated a strong understanding of the requested services, work plan, and has successfully completed a multitude of projects of similar size and scope. Their only market and service focus is management, staffing and operations analysis of local government. They a...
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