Title
Community Wide Surveys
History
The Village of Orland Park has always taken a proactive approach in its service level to residents and the business community. The Village prides itself on its array of public services.
Like any service organization, however, these services need to be reviewed to ensure they are still relevant and meeting the needs and expectations of the community. One effective means of review is a community-wide survey. These statistically validated surveys are used in progressive communities throughout the U.S., and serve to assist policymakers in better understanding how well it is doing - or where it needs to improve. Moreover, the data from the survey provides another tool for helping communities to better understand their residents’ priorities.
Examples of types of surveys include the overall quality of the community; transportation, including ease of car or bicycle travel; walking paths and flow on major streets; public works issues including snow removal, street lighting and street maintenance; land use and how sustainable the Village’s economic climate is; public safety; recreation and parks, i.e., entertainment, special events and leisure services.
To facilitate this engagement tool with the community we serve, staff is recommending the implementation of a community-wide survey. This survey will enable the Village to seek the input of residents and businesses in the Village on Village services and programs, the Village’s goals for the future and the overall quality of life in the community. Just as private sector businesses conduct market research, progressive Village governments conduct customer surveys to best align service levels with user demands.
Surveys would be mailed or emailed to a number of random addresses throughout the Village. A sample survey and explanatory letter will be developed for the board’s approval and the Orland Park Chamber of Commerce can also make the surveys available to chamber members.
The ...
Click here for full text