Title
A RESOLUTION ADOPTING A UTILITY BILLING CORRECTION AND REFUND POLICY FOR THE VILLAGE OF ORLAND PARK
Body
WHEREAS, the Village of Orland Park provides utility services, including water, sewer, and refuse, and bills customers for such services through its utility billing system; and
WHEREAS, from time to time, billing errors may occur due to clerical, administrative, or system-related issues, and it is in the interest of transparency and good governance to have a consistent policy for identifying and correcting such errors; and
WHEREAS, the Village has identified recent overcharges affecting certain customer accounts and intends to issue refunds or credits in accordance with the applicable statute of limitations and industry best practices; and
WHEREAS, the Illinois statute of limitations for unwritten obligations, including municipal utility billing arrangements, is five (5) years under 735 ILCS 5/13-205; and
WHEREAS, the Village Board desires to adopt a formal Utility Billing Correction and Refund Policy to establish a consistent and equitable process for handling utility billing errors and related refunds;
NOW, THEREFORE, BE IT RESOLVED by the President and Board of Trustees of the Village of Orland Park, Cook and Will Counties, Illinois, as follows:
SECTION 1
The Utility Billing Correction and Refund Policy, attached hereto as EXHIBIT A and incorporated herein by reference, is hereby approved and adopted.
SECTION 2
Village staff are authorized and directed to administer the Policy in the ordinary course of operations. Refunds for overcharges shall be issued as either account credits or checks, as appropriate, and submitted to the Village Board for approval as part of the Accounts Payable process.
SECTION 3
This Resolution shall be in full force and effect upon its passage and approval in the manner provided by law.