Title
EAP and Crisis Response Program
History
The Village of Orland Park has contracted with Metropolitan Family Services (MFS) for the Crisis Response and Employee Assistance (EAP) Programs since the mid 1990s. The quality of these programs has been strong and provides an invaluable service to the Village. Since the mid 1990s we have paid MFS an annual fee ranging from $60,000 - $66,000 for these services. Recently, we requested that MFS provide a breakdown of the expenses associated with the Crisis Response Program versus the expenses associate with the EAP.
Upon receipt of this expense breakdown, staff requested that The Horton Group analyze and market the Crisis Response/EAP Programs and learned that the Crisis Response program offered by MFS is unique. The program assists the Police Department with various issues that affect the community, such as but not limited to, on-site/telephonic concerns and/or escalated crisis situations involving substance abuse, delinquent behavior, domestic violence/family disputes, parent/child conflict, suicide related incidents and neglect.
The EAP program is more similar to other EAP programs; however, it offers an unlimited plan whereas other plans typically have an annual limit on the number of counseling sessions an employee can attend. Our usage history indicates that some employees attend weekly counseling sessions, thus providing for a need to maintain an unlimited plan. Attached is a summary of the proposals provided by prospective EAP vendors, as well as the proposal from MFS.
During this process, MFS provided us with information regarding the expenses associated with the specific services offered. In addition, they provided us with a breakdown of various levels of EAP services and offered to provide services using their EAN network, allowing for additional services than our prior EAP plan structure at a lower cost than prior years. Quotes and services for the following MFS EAP/Work-Life models are outlined in the attachments. Four levels of service were quoted:
Core (3 session counseling model) $1.65 per employee/per month
Enhanced (6 session counseling model) $2.00 per employee/per month
Premium (9 session counseling model) $2.75 per employee/per month
Unlimited (true unlimited) $19,500 flat annual fee
After careful consideration of the plans and the service levels provided by MFS, staff’s recommendation is to continue to contract with MFS in FY2010 for the Crisis Response and EAP Programs utilizing the “Unlimited” EAP model. A summary market analysis and supporting information for staff’s recommendation is attached.
On November 9, 2009, this item was reviewed and approved by the Finance Committee and referred to the Board for approval.
Financial Impact
The FY2010 budget will include $52,000 to cover the expenses associated with the
Village’s Crisis Response and Employee Assistance Programs.
Part A: Crisis Response $30,000
Part B: EAP/Work-Life $19,500
Horton Service Retainer Fee $ 2,500
$52,000
This is a reduction in annual cost of nearly $14,000.
Recommended Action/Motion
I move to approve entering an agreement with Metropolitan Family Services to provide Crisis Response and Employee Assistance Programs effective January 1, 2010 at a cost not to exceed $52,000.
And
To retain the Horton Group’s services for this purpose at the recommended rate for
FY2010.