Title
Lean Office Training - Development Services
History
At the June 20, 2022 Village Board meeting, the Village Board approved the Orland Park Leadership Development Program (OPLDP). The OPLDP is an acknowledgement that the continuous evolution and success of any organization is linked to the continuous growth and evolution of its leadership. Along with the approval of the OPLDP, the Village Board approved the incorporation of training resources. The following Lean Office Training resource will serve as base level training for Development Services staff.
Lean Enterprise Institute, Inc.
Toyota created the Lean 5S system, a method of organizing and maintaining facilities that encouraged productivity. Many office environments have also adopted Lean 5S, which is a systematic way of organizing workplaces by eliminating waste, improving flow, and reducing the number of processes where possible.
The Lean Enterprise Institute, Inc. (LEI) will assist Development Services staff to better understand the fundamentals of lean thinking & practice, and to help lead the organization toward building a sustainable culture of problem solving and continuous improvement to better serve its customers and employees.
LEI is a nonprofit organization founded by management expert James P. Womack, PhD., in order to incorporate lean practices. As research director of MIT’s International Motor Vehicle Program, Womack led the research team that coined the term “lean production” to describe Toyota’s business system.
Objectives:
LEI and Village of Orland Park will enter into a custom coaching and learning experience and together will focus on the purposes of:
*Documenting and standardizing process workflows for permits.
*Developing a Lean Transformation Framework for Development Services through practice with all 5 dimensions.
*Developing Village of Orland Park Administration Division & Building Division team member’s capability to see, visualize, and improve the work and create standardized work.
Deliverables:
On September 8, 2022, Development Services staff participated in a Gemba visit with LEI. During the Gemba visit, key leaders and stakeholders discussed the current permitting and entitlement process, identifying strengths and areas of needed improvement. As a result, it is recommended that Development Services continue to work with LEI to standardize work and introduce process mapping for the permitting process. LEI and Development Services will work on the following:
*Developing Permit Groupings/Families
*Working Draft of a Lean Transformation Framework for Development Services
*Process maps for 100% of permits
*Standardize 50% of permits
Duration:
Services provided by LEI will be for a five-month term starting in October 2022 and ending in March 2023. Nine onsite visits will be spaced every other week, with a check in during the off week for coaching and to support staying within the specified timeline.
Financial Impact
Funding for the Lean Enterprise Institute, Inc. Lean Office Training in the amount of $33,000.00 will be part of a budget amendment and available in account 1001000.429100.
Recommended Action/Motion
I move to recommend to the Village Board to approve the proposal from Lean Enterprise Institute, Inc. for Lean Office Training in an amount not to exceed $33,000.00;
AND
Authorize the Village Manager to execute all related contracts, subject to Village Attorney review.