Title
Granicus 5-year Service Contract
History
In February 2025, the Board approved the Granicus suite software license including GovAccess, Communications Cloud, Communications Cloud Advanced Package, Legistar, Legistar InSite, Government Transparency Suite, FOIA Module, Redaction License and Granicus Encoding Appliance for an prorated cost of $37,398.98 for 2025, and $51,613.16 for 2026, and $55,226.10 for 2027, for the three (3) year total cost of $144,238.24.
On April 24, 2024, the Federal Register published the Department of Justice’s (Department) final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA), which includes the Web Content Accessibility Guidelines (WCAG) Version 2.1. The WCAG is the technical standard for web content and mobile apps and sets a specific technical standard that state and local governments must follow to meet their existing obligations under Title II of the ADA . The rules are being phased in based on the size of the local government. In March of 2026, the DOJ pushed back the required date to implement until April 24, 2027 .
To temporarily meet the ADA requirement, the Village implemented a software suite from CivicPlus that provides an automated tool to bring the Village's website into compliance while we investigated updating the full website. After reviewing website update options, it was determined the best path forward was to move the Village's website to Granicus’ updated website solution.
Granicus provided the Village with multiple options and the AI and Information Technology Board approved moving forward with Granicus' Service Cloud Enhanced option in a 4-1 vote. Besides converting the website to meet ADA compliance requirements and enhancing the resident experience, the proposal adds many features the site currently does not have, including sentiment and feedback, enhanced reporting and an enhanced engagement platform.
Moving to the new Granicus Service Cloud Enhanced pla...
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