Title
Knowbe4 Three-Year Contract
History
The Information Technology Department is requesting Board approval to enter a three (3) year contract renewal with KnowBe4, Inc. for its comprehensive cybersecurity awareness, compliance training, and phishing response platform.
The Village has been using multiple solutions from Knowbe4 including Cybersecurity Awareness & Education Training, HR Training and Phishing Training, Evaluation and Remediation since 2020.
Cyber Security Training includes training modules that cover password hygiene, social engineering, mobile security, data privacy, and safe browsing practices. The cybersecurity module tracks employee learning progress, completion rates, and individual risk scores across all departments.
Human Resources compliance training required for all employees include:
* Sexual Harassment Prevention Training: Fulfills mandatory statutory compliance requirements for workplace harassment prevention.
* Human Trafficking Awareness: Provides specialized awareness training for municipal staff to recognize and report potential indicators of human trafficking within the community.
* Situational Awareness: Equips employees with practical techniques to assess environments and maintain safety in field operations and public-facing facilities.
* First Amendment Auditor Training: Prepares public service employees and frontline staff to handle First Amendment audits professionally, legally, and in alignment with Village policy and public rights.
The last module from Knowbe4 includes Advanced Phishing Defense & Incident Response which includes;
* Simulated Phishing Campaigns: Conducts automated, realistic phishing tests to evaluate staff vulnerability and reinforce safe email habits.
* Phish Email Evaluations: Empowers employees to report suspicious emails via a single-click button, which automatically analyzes message headers and content.
* PhishRIP Remediation System: Integrates directly with Village email infrastructure. When a m...
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