Title
Customer Service Essentials Training
History
At the June 20, 2022 Village Board meeting, the Village Board approved the Orland Park Leadership Development Program (OPLDP). The OPLDP is an acknowledgement that the continuous evolution and success of any organization is linked to the continuous growth and evolution of its leadership. Along with the approval of the OPLDP, the Village Board approved the incorporation of training resources. The following customer service training resource will serve as base level training and assist in the formulation of a customer service policy.
Bonfire Training’s Customer Service Essentials (CSE) workshop is the company’s foundational customer service training program with time-tested, relevant and applicable content for internal and external customer interactions. This CSE training program is designed to increase the confidence of staff so that they can consistently deliver an exceptional customer experience whether that is face-to-face, over the phone or via email. This workshop reflects proven, reproducible communication techniques that will empower staff to make every interaction a productive and successful one. With these proven communication skills, staff will learn to transform customers into loyal and enthusiastic advocates for the Village.
By using real-life examples and unique customer interactions, staff will learn how to apply these techniques to any situation. By integrating them quickly and easily into their daily routine, they will see immediate results customers will notice and appreciate.
With Customer Service Essentials, staff will know how to transform every interaction into a positive customer service experience. They will learn to talk to customers in a relatable, authentic and professional way. The end result is a consistent, top level service model that creates a spark throughout the Village’s culture.
Train-the-Trainer Certification
The CSE training program content includes eighteen modules repre...
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