Title
West Interactive Services Corporation “CivicLive” - Website [re]Design, Hosting, Support and Maintenance Partner - Approval
History
After an extensive RFP process started in early February, 2018, multiple detailed question and answer sessions across a team of three (3) staff members from the BIS Department, and engaged active communication with eight (8) other staff members from various departments (Development Services, Finance, Public Information Office, and Village Management Office). RFP #18-009 was published.
In total there were five (5) respondents that had all-in-one solutions listed alphabetical order by the primary responder: AmericanEagle.com, West Interactive (CivicLive), CivicPlus Inc., E-Gov Link, and Vision Technology Solutions. Staff ranked the vendors on the following: breadth of their offering, years in business/reputation, financial stability, cost, implementation times, user interface (UI) / user experience (UX), hosting, training and support, scalability, self-administration, design responsiveness, 3rd party integration and ease of customization.
The RFP process highlighted many High Performing Organization objectives, for example: a highly adaptable and intuitive drag-and-drop CMS back-end for staff members, a fully custom responsive design, a wide variety of citizen-focused and transparency modules, an on-page social publishing module, an advanced news and calendar module, accessibility compliance with W3C, WCAG 2.0 Compliance, and ADA guidelines, full implementation services including full content migration services if needed, 24/7/365 support, and a highly-available hosting and storage solution to help the village website grow and iterate throughout the year(s) to come.
On May 21, 2018, this item was reviewed by the Technology, Innovation and Performance Improvement Committee, recommended for approval and referred to the Village Board of Trustees for consideration.
Financial Impact
The total cost of the project is $27,300.0...
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