Title
Gallup Q12 Employee Engagement Rollout
History
Background
The Village of Orland Park provides a wide range of essential public services, including public safety, utilities, public works, infrastructure, recreation, and administrative support services. To continue delivering high-quality and responsive services, it is critical that the Village maintain a highly engaged, productive, and committed workforce.
In 2023, the Village participated in the Gallup Q12 Employee Engagement Survey as part of its leadership development and organizational improvement efforts. The results revealed that employee engagement levels across the Village were below national benchmarks and highlighted the need for a structured, data-driven approach to building an engaged and high-performing workforce.
Gallup’s Q12 framework, which is grounded in decades of empirical research and includes 12 validated engagement indicators, provides the Village with a consistent, scalable, and actionable model for strengthening employee engagement.
Overview of Gallup’s Q12 Engagement Approach
Gallup defines engaged employees as individuals who are highly involved in and enthusiastic about their work and workplace. These employees serve as psychological "owners," drive innovation, contribute discretionary effort, and elevate team performance.
Key principles of Gallup’s Q12 approach include:
-Engagement is measurable and strongly correlated with performance outcomes.
-Managers account for approximately 70% of the variance in team engagement.
-The Q12 survey provides clear, actionable direction by focusing on the 12 workplace needs most predictive of performance.
-Workgroup-level data gives managers the insight necessary to address engagement challenges directly with their teams.
Gallup’s extensive database, representing millions of employees across thousands of organizations, demonstrates that highly engaged organizations experience measurable improvements in productivity, customer satisfac...
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