Title
Tyler 311 Demonstration
History
The Village substantially completed its implementation of Tyler Enterprise Asset Management (EAM) in November 2018. EAM is Public Works digital work order system. Work orders are entered into the system and then digitally conveyed to field staff via the FieldSheet mobile app. The system has allowed for an enhanced snapshot of Village assets, created efficiencies with inter-divisional operations and allows for task tracking and reporting.
Following this implementation, the Village received a Tyler 2019 Public Sector Excellence Award for investing in integrated solutions for process efficiencies (see attached). This effective management minimizes the total cost of owning, operating and servicing Village assets.
In addition to EAM, Tyler Technologies has launched a public facing request module (311). 311 provides citizens with greater and more convenient access to services requests and streamlines Village responses to such requests. The system is used for managing non-emergency inquiries, incident reporting, complaints, and civic requests. 311 directly integrates with EAM, converting these requests from citizens into work orders for Village staff to complete. Once these requests are completed, residents who created a portal account are automatically informed that their request has been completed.
The Village decided to initiate the implementation of Tyler 311 in March 2020. Village staff will be presenting a demonstration of the external facing portal that the residents of Orland Park will utilize to submit service requests to various village departments and will discuss the public roll-out schedule
Recommended Action/Motion
No Motion